The Maker’s Warranty
Frame, suspension, and hardware for life. Fabric, foam, and fill for three years.
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A warranty is only as good as the company standing behind it. Ours has been building furniture for thirty years.
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What’s covered: Our promise to you
See our full warrantyFrame, suspension, and hardware, for life. Our warranty covers the frame, the suspension, and the hardware that holds it together, for life. "For life" means the normal useful life of the sofa.
Fabric, foam, and fill: three years. The performance fabric, the foam in your cushions, and the fill in your back cushions are covered for three years from the date of delivery.
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If something’s wrong
Submit a claimA defect in materials or workmanship is on us: a frame that fails, a spring that breaks, a seam that gives out, a bracket that won’t lock, a zipper that fails. Send us a photo and your order number, and we’ll tell you what happens next. Because we built every part of it, we know how to make it right, and we don’t have to ask anyone else’s permission to do it.
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Life happens
Contact usDog chews your pillow, cat scratches the fabric, your toddler discovers permanent markers. Send us a photo and your order number. Because we make our cushions, we can replace any of them at any time for an honest price. Send us a photo and your order number, and we’ll help you take care of it.
How to make a claim
If you own the Kova we sold before we built it ourselves, it's covered on these same terms, and its cushions can be replaced.
