1. Tell us.
Within 60 days of delivery, contact us to tell us which firmness you'd rather have.
Cushion Exchange Program
Your comfort. Your call.
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One free comfort exchange within 60 days of delivery
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How it works
2. We come to you.
We ship the new cushions and send a white-glove technician, free, in every case.
3. Done.
The technician exchanges the seat cushions, smooth them in to shape, and take the old ones away. You lift nothing.
What’s covered and what isn’t
Covered
- Your seat cushions and your ottoman’s, all of them, in one exchange, in any firmness, within 60 days of delivery.
- The white-glove exchange, in your home, at no charge.
Not covered
- Your covers (they stay - the comfort is in the cushions).
- The back cushions (built in one comfort, engineered to pair with all three).
- The exchange changes comfort, not cushion style — a Box stays a Box. The exchange changes every cushion together, so your sofa stays one comfort.
- Barton and Lido: not yet - they ship in Medium today; Soft and Firm are coming.
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Our advice
Give it more than a week. New cushions take time to break in, and your body takes time to notice. Sit on it, live on it, let a few weeks pass before you make the call. If it's still not right after that, we'll swap it. No rush, no guesswork, just enough time to actually know.
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After 60 days
Contact usA few days past 60, or want a second exchange? Contact us. Because we're the maker, new cushions are always available, at an honest price.
FAQs
No, the back is built in one comfort, made to pair with all three. Your comfort choice lives in the seat cushions and the ottoman.
Yes. It's built in your firmness and it exchanges with your seats, whether it came with your sectional or on its own.
Not yet. They ship in Medium today, Soft and Firm are coming.
The free exchange is one event. After that, replacement cushions are available any time at an honest price.
No, that's the warranty: three years on fill, and it's on us. Contact us, send a photo and your order number.
Contact us, you're never stuck. Replacement seat cushions are available any time, in any firmness, at an honest published price.
Need to exchange? We're here to help
Within 60 days of delivery, tell us which firmness you'd rather have, and we'll come to you. Enter your order number and the email on your order.
Try one, or change everything?
Firmness is hard to judge from a description. You can test one cushion before committing your whole sofa to it.
Both options are free.
